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Enterprise solutions

Private cloud, dedicated racks, network engineering and managed operations — one contract, one invoice, one engineer who knows your setup.

Built for teams that need more than a VPS

Joy Enterprise combines dedicated hardware, private VLANs, DDoS-protected transit and a 24/7 NOC into one agreement. You get a named engineer, a private communication channel, a documented architecture and invoices that finance will accept — GST-compliant, PO-referenced and in your currency. The underlying platform is the same console and API every customer uses; what changes is the amount of hardware reserved for you and how much of the operations we take on.

Typical engagements

Private Compute Fabric clusters

Dedicated nodes in one or more regions running Joy automation, with your own IP space announced from AS152565 (BYOIP with BGP and RPKI) and the console showing only your fleet.

Disaster-recovery replicas

Replicated VMs and databases across Mumbai / Noida / Singapore with tested failover runbooks and a defined RPO / RTO.

Game-hosting platforms

Bare-metal game nodes on private VLANs behind scrubbing tuned to your traffic profile, with hourly VPS for match-making and lobby services.

Managed Kubernetes & databases

Clusters and MySQL / PostgreSQL run by our operations team: patching, backups, monitoring, on-call.

Network engineering

Transit, peering, IX ports and Virtual Connect designed and operated for ISPs and content networks, including route policy and DDoS run-books.

Regulated workloads

Data residency in India, audit logs, access controls and documentation for compliance reviews; hardware that never leaves the country.

What the contract includes

  • Availability commitment — 99.99% monthly network availability with service credits as defined in the SLA, plus hardware replacement targets for dedicated nodes.
  • Named engineer and an escalation path to the operations lead; quarterly reviews of capacity and cost.
  • Priority support — Urgent tickets answered in 15 minutes, 24/7, from a queue reserved for enterprise accounts.
  • Commercials — monthly or annual terms, PO-based billing, GST invoices, volume pricing, and price protection for the term.
  • Security — private hypervisor networks, encrypted credentials, audit trail of staff actions on your resources, responsible-disclosure process.

How an engagement starts

  1. Discovery call — you describe the workload, traffic, compliance needs and timeline; we ask a lot of questions.
  2. Architecture proposal — a diagram, a bill of materials and a monthly price, usually within a week. Reference designs are on the solution architectures page.
  3. Pilot — a scaled-down environment on hourly billing so you can test before committing.
  4. Contract and build — hardware is racked, networks provisioned, automation connected; hand-over includes documentation and run-books.
  5. Operate — monitoring, on-call and reviews as agreed; you keep full access to everything.

Pricing

Enterprise pricing is built from the published price list — VPS plans, bare-metal components, transit per Gbps — with volume discounts that start at roughly $2,000 per month of committed spend. Managed operations are priced per node or per cluster. There is no platform fee. Ask for a quote through the form below or open a Sales ticket in the console; we reply within one business day.

Frequently asked by enterprise buyers

Can we keep our data in India?
Yes. Choose Noida, Mumbai or Chennai and your disks, snapshots and backups never leave the country. Account and billing data is stored in India with encrypted backups in Singapore; a DPA covering this is available.
Do you sign a custom contract or MSA?
Yes, for committed spend above $2,000 per month. The MSA references the published Terms, SLA and policies and adds your commercial terms, security schedule and named contacts.
Can we bring our own IP space and ASN?
Yes. BYOIP prefixes are announced from AS152565 with RPKI ROAs, or you can run your own ASN over a BGP session with us as your upstream, with DDoS scrubbing in the path.
How do you handle access for our staff?
Team accounts with role-based permissions, mandatory 2FA, an IP allow-list for the console and the API, and a full audit trail of who did what across your fleet.
What if we outgrow a region?
Capacity is added per region with dedicated nodes reserved for your account; a new region can be brought online for a large enough commitment. Cross-region private links and DR replication are part of the design.

Send us a message

We reply by email, usually within a few hours. For anything about a running service, existing customers get faster answers by opening a ticket in the console.

Minimum 10 characters. Please do not include passwords or card numbers.

Existing customers

Open a ticket from the console for the fastest response — replies also arrive by email and you can answer straight from your inbox. Every message carries a [JOY-…] reference so replies thread correctly.

Open a ticket

Emergency (service down): mark the ticket Urgent — first response target 15 minutes, 24/7.

Direct addresses

Support
support@joy.services
Sales
sales@joy.services
Peering
peering@joy.services
NOC
noc@joy.services
Abuse
abuse@joy.services
Security
security@joy.services
Privacy
privacy@joy.services

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